Privacy Policy

Last Updated: 02 October 2026

At Mahum.lk, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using www.mahum.lk, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Mahum.lk is a Sri Lankan online store specialising in sewing and craft supplies, including sewing supplies, craft and hobby supplies, threads, beads, buttons, cutting and measuring tools, and garment construction supplies.

Website: https://mahum.lk
Email: sales@mahum.lk
Phone / WhatsApp: +94 75 560 0099

2. Information We Collect

We may collect personal information when you place an order, create an account, contact us, submit a form, or otherwise interact with our website. Depending on how you use our website, this may include:

  1. Full name
  2. Email address
  3. Telephone or mobile number
  4. Billing address
  5. Delivery address
  6. Order and purchase details
  7. Account information
  8. Information submitted through contact or enquiry forms
  9. Information you provide when communicating with us

We may also automatically collect limited technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website activity and interaction information
  • Referring website or source

The information collected may depend on the features and services available on our website.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil orders
  • Arrange product delivery
  • Confirm and communicate with you about your orders
  • Respond to enquiries and customer-support requests
  • Manage customer accounts
  • Process payments
  • Provide information about products or services you have requested
  • Improve our website and customer experience
  • Maintain website security
  • Detect and prevent fraud, misuse or unauthorised activity
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements

We will use personal information only for appropriate purposes connected with our business and services.

4. Information Collected Through Contact Forms

When you submit a contact or enquiry form on our website, we may collect the information you provide, such as your name, email address and message. We use this information to respond to your enquiry and provide customer support.

We may retain enquiry information for as long as reasonably necessary to manage the enquiry, maintain business records or comply with applicable legal requirements.

5. Information Collected When You Place an Order

When you place an order, we may collect information necessary to process and deliver your purchase. This may include your:

  1. Name
  2. Contact number
  3. Email address
  4. Billing information
  5. Delivery address
  6. Order details

This information may be shared with relevant service providers, such as payment processors and delivery/courier services, where necessary to fulfil your order.

6. Payment Information

Payments made through our website may be processed by third-party payment providers. Where a third-party payment gateway is used, your payment information may be handled directly by that provider in accordance with its own privacy policy and security practices.

Mahum.lk does not intend to store complete payment-card details, such as your full card number or security code, on our website unless this is specifically required and processed through an appropriate secure payment system.

7. Sharing Your Information

We may share limited personal information with trusted third parties when necessary to provide our services. These may include:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting and technology providers
  • Website maintenance or support providers
  • Analytics or similar service providers
  • Professional service providers where necessary
  • Government authorities or other parties where required by law

We aim to provide only the information reasonably necessary for the relevant purpose. We do not sell your personal information as a business practice.

8. Cookies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites remember information and provide certain functionality.

Mahum.lk may use cookies to:

  • Keep items in your shopping cart
  • Maintain website sessions
  • Remember certain preferences
  • Support account and login functionality
  • Improve website performance
  • Understand how visitors use our website
  • Support analytics and other website functions

Some cookies may be placed by third-party services used on our website. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. Third-Party Services and Links

Our website may use or link to third-party services, websites or platforms. These may include payment providers, courier services, social media platforms, analytics services and other external services.

Third-party services operate under their own terms and privacy policies. We recommend reviewing their privacy policies when you use those services.

10. Embedded Content

Some pages on our website may contain embedded content from third-party services, such as videos, maps, social-media content or other external materials.

Embedded content may interact with the third-party service in accordance with that service’s own privacy practices.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. This may include retaining information for:

  • Processing and managing orders
  • Customer support
  • Accounting and financial records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal or regulatory obligations
  • Maintaining legitimate business records

The retention period may vary depending on the type and purpose of the information.

13. Marketing Communications

From time to time, Mahum.lk may provide information about new products, special offers, promotions or other updates. Where applicable, you may choose to stop receiving promotional communications from us.

You can contact us if you no longer wish to receive marketing communications. Transactional communications, such as order confirmations, delivery updates or other necessary service messages, may still be sent when required to provide our services.

14. Children’s Privacy

Our website is intended for general customers and is not specifically designed to collect personal information from children. If you believe that a child has provided personal information to Mahum.lk inappropriately, please contact us so that we can review the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this page and the Last Updated date will be revised. We encourage you to review this page periodically.

Mahum.lk
Sewing & Craft Supplies service.