Shipping Policy

Order Processing & Delivery Information

Last Updated: 02 October 2026

At Mahum.lk, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order. Orders are normally prepared for dispatch within 1 business day, subject to product availability and order verification.

If there is any issue that may affect the processing of your order, we will contact you using the contact details provided when placing the order.

2. Delivery Areas

We currently provide delivery services to all islands of Sri Lanka. Delivery availability may vary depending on the destination and the delivery service available in that area.

3. Delivery Charges

Delivery charges are calculated based on factors such as the delivery location, order size and applicable delivery service. The applicable delivery charge will be displayed during the checkout process before you complete your order.

We use DOMEX & FARDAR EXPRESS for all deliveries.

4. Estimated Delivery Time

1–3 business days is the typical delivery window, depending on the delivery location. Delivery times may vary during peak periods or due to unforeseen circumstances.

5. Delivery Delays

Delivery may occasionally take longer than the estimated time due to circumstances such as:

  • Courier or transportation delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Other circumstances beyond our reasonable control

We appreciate your understanding in such situations. Customers are responsible for providing accurate and complete delivery information when placing an order.

Please confirm your details before completing your order (Name, Delivery address, Contact number and other required delivery details). Mahum.lk cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect, or the courier is unable to contact the recipient, the courier may make another delivery attempt or contact the customer to arrange delivery.

Additional delivery charges may apply where a new delivery attempt is required due to incorrect information or circumstances caused by the customer.

7. Damaged or Missing Items

If your order arrives damaged, contains missing items, or there is another issue with your delivery, please contact us as soon as possible after receiving the order. Please provide your order details and, where appropriate, photographs of the package and products so that we can review the issue.

For information about returns, exchanges and refunds, please refer to our Return & Refund Policy.

8. Order Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched. Tracking availability may depend on the delivery service used for your order.

9. Contact Us

If you have any questions about your order or delivery, please contact us:

WhatsApp / Phone: +94 76 995 2099
Email: mahum.order@gmail.com

Please include your order number when contacting us about an existing order. Our customer support team is available Monday to Saturday (9 AM to 10 PM) to assist with any delivery-related questions or issues.

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