Return & Refund Policy

Eligibility for Returns

A return may be accepted in the following situations:

  • You received a damaged or defective product.
  • You received an incorrect product.
  • Your order is missing an item.
  • The product received is significantly different from the product ordered.

Returns are subject to review and approval by Mahum.lk.

Return Period

Please contact us within 2 days of receiving your order if you need to request a return, exchange or refund. Requests made after this period may not be accepted.

Condition of Returned Products

To be eligible for a return:

  • The product should be unused and in its original condition.
  • The product should be returned with its original packaging, where applicable.
  • Any accessories, labels or other items supplied with the product should be included.
  • The product should not have been damaged or altered after delivery.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition or specific sale terms.

Products that have been used, damaged after delivery, altered, or purchased as final-sale items may not be eligible for return. Any specific non-returnable product will be identified where applicable.

How to Request a Return

If you need to request a return, exchange or refund, please contact us as soon as possible after receiving your order.

Please provide:

  • Order number
  • Product name
  • Reason for the request
  • Photos or videos of the product, where applicable

You can contact Mahum.lk through:

WhatsApp / Phone: +94 75 560 0099
Email: sales@mahum.lk

Our team will review your request and provide further instructions.

Return Shipping

If the return is due to an incorrect, damaged or defective item supplied by Mahum.lk, we will review the delivery and return arrangements with you. If the return is requested for another reason, any applicable return or delivery charges will depend on the circumstances of the return.

Refunds

Once the returned product has been received and inspected, we will inform you whether the refund request has been approved. Approved refunds will be processed through the applicable payment method or another agreed method.

The time required for the refund to appear in your account may also depend on your bank or payment service provider.

Exchanges

Where applicable, we may offer an exchange for an eligible product instead of a refund, subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery. Please keep the product, packaging and any related items until we have reviewed your request. Photographs or videos may be requested to help us assess the issue.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted if the order has already been processed or dispatched.

Important Note

Return, exchange and refund requests are reviewed on a case-by-case basis according to the condition of the product and the circumstances of the request. This policy applies to purchases made through Mahum.lk.

For any questions regarding returns, exchanges or refunds, please contact us at +94 75 560 0099 or sales@mahum.lk and include your order number where applicable.

Mahum.lk
Sewing & Craft Supplies